skip to Main Content

By Janoi Watson

Annually we release our predictions for cybersecurity. Last year we predicted call centres becoming bigger targets, increased industry collaboration, data becoming a commodity, industrial control systems experience more hacks, consolidation in the vendor space, increase in jobs and diversity alongside a significant cyber-terror attack.

Call centres becoming a bigger target

According to 2019 statistics, call centres are now the choice for criminal attacks. Most insider data theft takes place when an employee is leaving the company. Call centres have a high turnover rate, the average UK call centre turnover rate is between 17% and 43% depending on the size of the call centre, the average US call centre turnover rate remains around 33%.

These statistics pose risk to call centres as these rates mean that companies are continually leaving themselves at risk that a departing employee might take sensitive customer data when they leave. A high turnover rate means a greater number of employees passing through your door each year, which ultimately means exposing your data to more people. This is a prediction that we identified last year.

Increased industry collaboration

Recently, many tech-based companies are forming cybersecurity unions. This is due to the increase in cyber-attacks, many IT and security teams integrate myriad tools and disparate security solutions to protect their infrastructure and most critical data. From access control and endpoint protection to monitoring and incident response, many organisations have deployed security solutions in different areas of the networked ecosystem that require individual management, rather than integrated solutions. Consequently, having every security component working efficiently together and protecting against cyber-attacks poses significant challenges and opens the door for bad actors to cause harm.

Data becoming a commodity

An article by the Telegraph, published on 7th January 2019 states that personal data is now “as important a commodity as oil”. Data is a vital source, thus leading to the constant threat that it can be abused. Companies should be wary of this for business uses, as should individuals be cautious with data for personal use.

Industrial control systems experience more hacks

There was not a lot of news regarding industrial control systems experiencing more hacks, however, cyber-attacks against ICS computers are considered extremely dangerous, as they potentially cause material losses and production downtime in the operation of industrial facilities.

Consolidation in the vendor space

The cybersecurity sector is consolidating in the vendor space, this may be due to the Continued growth in the sector and the fact that security spending by business and government appears to be relatively immune to the cyclical swings that affect other areas of IT – is also making the market an attractive one to investors.

An increase in jobs and diversity.

This infusion of technology talent helps to protect our nation’s vital digital assets. Organisations must make their recruitment and retention practices more inclusive. Ideally, they should provide opportunities to individuals who are either trained or are willing to undergo training to have a pathway to a successful career. Additionally, higher education institutions should find ways to ensure that minorities and women have the support they need as they progress through their technology degrees.

According to recent reports, boosting diversity in cybersecurity has been made a priority. Nigel Adams (Cyber Security Minister) has introduced funding which aims to increase the number and diversity of people entering the cybersecurity profession, with training providers able to bid for up to £100,000 to work with employers and design training programmes which retrain a diverse range of individuals for a career in cybersecurity. Cybersecurity job postings have grown significantly. Burning Glass found the number of cybersecurity job postings has grown 94% in just six years. Cybersecurity jobs now account for 13% of all information technology jobs.

A significant cyber-terror attack takes place

Fortunately, there were no serious cyber terror attacks this year, however, there were warnings about serious cyber warfare threats from China, Russia, Iran and North Korea. This threat is very military-focused. The 2019 Worldwide Threat Assessment by the U.S. Intelligence Community highlights the concern that “financially motivated cybercriminals” may target the U.S. within the next few years. They warn that this could “disrupt U.S. critical infrastructure in the health care, financial, government, and emergency service sectors.

To read our 2020 predictions, click here:

To read our 2019 predictions, click here:

Back To Top